Customer Service Executive
Job No# GXLI9N
Deadline# 27 May, 2025
Description
This is a full-time remote role for a Customer Service Executive at BIGO Technology Pte. Ltd. The Customer Service Executive will be responsible for providing top-notch customer support, ensuring customer satisfaction, managing customer service operations, and handling customer inquiries effectively on a daily basis.
Company instructions:
*Employees are strictly prohibited from initiating any form of communication with the company's HR department; the individual will be solely accountable for their actions. This directive is issued under the authority of the management of BIGO TECHNOLOGY PTE LTD.*
Responsibilities
- Provide top-tier customer service and support across various platforms.
- Manage day-to-day customer inquiries, ensuring efficient and effective resolutions.
- Address customer complaints and concerns with a solution-oriented approach.
- Work closely with other teams to ensure smooth customer service operations.
- Ensure a positive customer experience by being responsive, courteous, and professional.
- Maintain up-to-date knowledge of company products, services, and policies.
Requirements
- Strong interpersonal and communication skills, both verbal and written.
- Proven customer service and support experience, preferably in a fast-paced environment.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and manage time effectively in a remote work setting (Night shift/Day Shift).
- A Bachelor's degree in Business Administration or a related field is preferred.
- Experience in a customer service role is an advantage.
Skills Required
Perks
Weekly Holidays
Salary
- 30,000-60,000 BDT
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