Customer Relationship Management

• Act as the primary liaison for assigned enterprise clients throughout the customer lifecycle.
• Develop a deep understanding of each client’s business model, goals, and use of eSIM solutions.
• Build and maintain strong, long-term partnerships through trust, communication, and support.
• Conduct regular business reviews and check-ins to ensure alignment with customer objectives.
• Proactively address client concerns and ensure high satisfaction levels.

Onboarding & Implementation

• Lead and manage the end-to-end onboarding process for new clients.
• Collaborate with internal teams (Sales, Technical Support, Product) to ensure a seamless customer experience.
• Provide client training and guidance to maximize the use and value of our solutions.

Account Growth & Retention

• Identify and pursue opportunities for upselling and cross-selling relevant services.
• Monitor customer satisfaction and usage trends to mitigate churn risks.
• Support renewal negotiations and ensure smooth contract extensions.

Customer Advocacy & Feedback

• Serve as the voice of the customer within Truely by sharing insights and feedback with product and engineering teams.
• Ensure timely follow-up on escalations and issue resolutions.
• Advocate internally for product enhancements based on customer needs.

Performance Monitoring & Reporting

• Track key performance indicators (KPIs) including customer satisfaction, usage, retention, and growth.
• Provide regular updates and strategic insights to senior management.
• Use data to identify trends and recommend improvements to the customer success process.