Refund Policy

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Eligibility for Refund

Refunds are applicable under the following conditions:

• Unfulfilled Services: If the service you purchased (e.g., premium job posting, assessment tools, candidate verification) was not delivered as promised or due to an error from our side.
• Cancellation by Niyog: If a service is canceled by Niyog before completion, you will receive a full or partial refund, depending on the circumstances.
• Technical Errors: In the case of duplicate payments or payment processing errors, refunds will be processed after verification.

Non-Refundable Services

Certain services are non-refundable, including but not limited to:

• Services that have already been successfully delivered or accessed (e.g., completed assessments, job applications processed, etc.).
• Situations where incorrect information is provided by the user, causing a failure in service delivery.
• Change of mind after service initiation or completion.

Refund Request Process

To request a refund, follow these steps:

1. Submit a Request: Email our support team at hello@niyog.com with your name, contact information, order ID, and a detailed explanation of the refund request.
2. Verification: Our team will review your request and verify the transaction or issue in question.
3. Processing: If your refund request is approved, we will initiate the process within 7–10 business days. The refund will be credited to your original payment method.

Important Notes

• Refunds may be subject to applicable taxes and payment processing fees, which may be deducted from the total refund amount.
• Requests made beyond 30 days of the transaction date will not be eligible for a refund.
• All refund requests are subject to review and approval by Niyog’s management team.

Contact Us

If you have any questions or concerns about this policy or your data:

• Email us at: hello@niyog.co
• Visit our Privacy Policy page: https://www.niyog.co/privacy-policy

Thank you for trusting Niyog. Your privacy and security are our top priorities. This refund policy is designed to provide transparency and fairness while protecting both parties involved in the transaction.